₹
$
0
Your Cart
empty cart Your cart is currently empty! Return to Shop
Remove All Items
0 ₹0.00
View cart Checkout

Terms & Conditions

Welcome to VLAKK™, a premium perfume brand exclusively managed and marketed by AWHAAN’S COSMETICS PVT. LTD. (hereinafter referred to as “Company,” “we,” “our,” or “us”). By accessing our website, purchasing our products, or engaging with our services, you (“User,” “Customer,” or “you”) agree to abide by the following Terms & Conditions.

Please read them carefully.

1. Definitions

  • 1.1 “Company” refers to AWHAAN’S COSMETICS LTD.
  • 1.2 “Brand” refers to VLAKK™, owned by its registered proprietor and licensed to the Company for commercial use.
  • 1.3 “Products” refers to perfumes, cosmetics, and related items sold under the VLAKK™
  • 1.4 “Website” refers to our official online platform and any associated digital

2. Eligibility & Use of Website

  • 2.1 You must be at least 18 years old to make
  • 2.2 You agree to provide accurate information during registration, purchase, and
  • 2.3 Any misuse of our website or services may result in termination of

3. Orders & Payments

  1. Order Placement
    • 3.1.1 All orders placed on our website or through authorized platforms are subject to acceptance by the Company.
    • 3.1.2 We reserve the right to refuse or cancel an order at any stage due to stock unavailability, errors in product/price listings, or suspected fraudulent
  2. Order Confirmation
    • 3.2.1 Once an order is placed, you will receive an email/SMS confirmation with order This does not signify acceptance of the order; final acceptance occurs only upon dispatch.
  3. Pricing & Taxes
    • 3.3.1 Prices displayed on our website are in Indian Rupees (INR).
    • 3.3.2 Prices are inclusive or exclusive of Goods and Services Tax (GST), as
    • 3.3.3 The Company reserves the right to modify prices at any time without prior notice. However, the price applicable at the time of order placement shall
  4. Payment Methods
    • 3.4.1 We accept major credit/debit cards, UPI, net banking, and wallet payments through secure and trusted payment gateway partners.
    • 3.4.2 Cash on Delivery (COD) may be available for selected PIN/ZIP codes, which shall be decided by the company, subject to additional handling charges as and when required.
    • 3.4.2 By providing your payment information, you confirm that you are authorized to use the selected payment method.
  1. Payment Security
    • 3.5.1 All online transactions are processed via secure third-party payment gateways compliant with RBI guidelines.
    • 3.5.2 The Company does not store your full card or bank details on its
  2. Failed / Declined Transactions
    • 3.6.1 In case of failed transactions or declined payments, orders will not be
    • 3.6.2 If the amount has been deducted but the order confirmation is not received, please contact our support team for reconciliation at care@vlakk.com
  3. Refunds & Cancellations
    • 3.7.1 Orders once placed cannot be cancelled unless permitted under our Return & Refund Policy.
    • 3.7.2 Refunds, where applicable, will be initiated to the original mode of payment within the timelines specified by the payment gateway/bank.
  4. Fraud Prevention
    • 3.8.1 We reserve the right to verify identity and payment details before processing high-value or suspicious transactions.
    • 3.8.2 Orders deemed fraudulent or abusive may be cancelled without

4. Shipping, Delivery & Returns

  1. Shipping Timelines
    • 4.1.1 Orders are typically processed within 1–15 working days of confirmation, subject to product availability & manufacturing lead time.
    • 4.1.2 Standard delivery timelines within India are 3–7 working days, depending on the delivery location and courier partner.
    • 4.1.3 Delays may occur due to force majeure events, logistics disruptions, or other unforeseen circumstances, for which the Company shall not be held liable.
  1. Delivery Policy
    • 4.2.1 Products will be delivered only to the address specified at the time of order placement. Address changes post-confirmation may not be
    • 4.2.2 Customers must ensure accurate and complete delivery The Company shall not be responsible for failed deliveries due to incorrect information.
    • 4.2.3 If the recipient is unavailable at the delivery address, the courier may attempt redelivery, or the package may need to be collected from the courier’s local
  1. Shipping Charges
    • 4.3.1 Shipping charges, if applicable, will be displayed at checkout before order
    • 4.3.2 Free shipping may be offered on selected products, promotions, or order values, at the sole discretion of the Company.
  1. International Shipping
    • 4.4.1 At present, our services are primarily limited to India. For international shipping (if offered), additional customs duties, taxes, and clearance charges shall be borne by the customer.
  1. Damage & Missing Items
    • 4.5.1 Customers are advised to check the package at the time of
    • 4.5.2 If the product is received in a damaged condition or items are missing, the customer must notify our support team within 48 hours of delivery, along with photos/videos as proof.
  1. Return Eligibility
    • 4.6.1 Due to the personal and consumable nature of perfumes and cosmetics, returns are not accepted. However, if the product delivered is defective, damaged, or incorrect, the customer may request a replacement for a product of equal or higher value. In case of a higher order value, the customer shall pay the price difference at the time of the exchange process..
    • 4.6.2 Products must be unused, unopened, and in their original packaging to qualify for a return.
  1. Return Procedure
    • 4.7.1 Customers must raise a return request by contacting our customer care team at care@vlakk.com or +91 7606006333
    • 4.7.2 Once approved, a reverse pickup may be arranged, or the customer may need to ship the product back to our designated address.
    • 4.7.3 The Company will not be responsible for products lost in transit during return shipping by the customer.
  1. Refunds / Replacements
    • 4.8.1 Approved refunds will be processed within 7–10 working days to the original mode of payment.
    • 4.8.2 Replacement requests will be processed subject to stock
    • 4.8.3 Refunds will not cover shipping charges, COD charges, or any third-party transaction fees, unless the return is due to our error.
  1. Non-Returnable Items
    • 4.9.1 Products purchased during sales, promotions, or with gift vouchers shall not be eligible for returns/refunds unless defective.
    • 4.9.2 Opened, used, or tampered products will not be accepted under returns due to hygiene and safety reasons.
  1. Company’s Rights
    • 4.10.1 The Company reserves the right to reject return/refund requests that do not comply with this policy.
    • 4.10.2 All decisions by the Company in this regard shall be final and

5. Privacy & Data Protection

  1. Data Collection
    • 5.1.1 We collect personal information such as name, email address, phone number, billing/shipping address, and payment details only for the purpose of order processing, delivery, and customer support.
    • 5.1.2 Non-personal data such as browser type, device information, and website usage statistics may also be collected for improving user experience and analytics.
  1. Purpose of Use
    • 5.2.1 To process and fulfill your orders
    • 5.2.2 To communicate order updates, promotional offers, and product-related information (subject to your consent).
    • 5.2.3 To improve our products, services, and customer
    • 5.2.4 To comply with legal and regulatory obligations.
  1. Data Security
    • 5.3.1 We use secure servers, encryption, firewalls, and industry-standard security practices to protect customer data.
    • 5.3.2 Payment information is handled through trusted and PCI-DSS compliant payment gateways; we do not store your credit/debit card details.
  1. Data Sharing
    • 5.4.1 We do not sell, rent, or trade your personal information to third
    • 5.4.2 Limited data may be shared with trusted third-party service providers (such as logistics partners, payment gateways, or IT service providers) strictly for the purpose of order fulfilment and customer support.
    • 5.4.3 We may disclose information if required by law, regulation, or governmental
  1. Cookies & Tracking
    • 5.5.1 Our website may use cookies and similar technologies to enhance browsing experience, analyze traffic, and personalize content.
    • 5.5.2 Users may choose to disable cookies in their browser, though some website features may not function properly as a result.
  1. User Rights
    • 5.6.1 Customers have the right to access, update, or correct their personal
    • 5.6.2 Customers may request deletion of their personal data, subject to legal and contractual
    • 5.6.3 Customers may opt-out of receiving marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
  1. Data Retention
    • 5.7.1 We retain customer data only as long as necessary for order fulfilment, legal compliance, and business operations.
    • 5.7.2 Once the retention period expires, personal data is securely deleted or anonymised.
  1. Cross-Border Data Transfer
    • 5.8.1 If your information is transferred or stored outside India, we ensure that adequate safeguards and security practices are in place to protect your data.
  1. Children’s Privacy
    • 5.9.1 Our products and services are intended for individuals aged 18 and
    • 5.9.2 We do not knowingly collect personal data from children.

6. Intellectual Property Rights

  1. Trademark Ownership
    • 6.1.1 The brand name and trademark VLAKK™ are the exclusive property of its registered owner (an individual).
    • 6.1.2 AWHAAN’S COSMETICS LTD. has been granted the legal right and authorization to exclusively use, market, distribute, and promote the VLAKK™ brand.
  2. License of Use
    • 6.2.1 The Company operates the VLAKK™ brand under a license agreement with the trademark owner.
    • 6.2.2 No third party is permitted to use the brand name or logo without written authorization from the Company and/or the trademark proprietor.
  3. Content & Formulations
    • 6.3.1 All website content, product packaging, fragrance formulations, blends, and innovations sold under the VLAKK™ brand are proprietary to the
    • 6.3.2 Unauthorized reproduction, reverse engineering, or imitation is strictly
  4. Third-Party IP
    • 6.4.1 Any third-party intellectual property appearing on our platforms remains the property of the respective owners.
  5. Violations
    • 6.5.1 Any infringement of the brand, content, or products may result in strict legal action under applicable Indian IP laws.

7. Limitations of Liability

The Company shall not be liable for:
  • 7.1 Indirect, incidental, or consequential damages arising from the use of
  • 7.2 Allergic reactions, sensitivities, or misuse of perfumes and
  • 7.3 Temporary unavailability of the website or delays in delivery caused by external factors.
  • 7.4 Loss of data due to unauthorized access beyond our
  • 7.5 Errors in third-party logistics, courier delays, payment failure due to third- party errors or the bank’s side, or unforeseen supply chain disruptions.
  • 7.6 Any misuse, resale, or tampering of products post-purchase.
Our maximum liability shall not exceed the value of the product purchased.

8. Governing Law & Dispute Resolution

  • 8.1 These Terms & Conditions are governed by the laws of
  • 8.2 Any disputes shall be subject to the exclusive jurisdiction of courts in Odisha, India.

9. Amendments

The Company reserves the right to update or amend these Terms & Conditions at any time. Changes will be effective upon posting on the official website.

10. Contact Information

For queries, concerns, or requests, please contact:

AWHAAN’S COSMETICS PVT. LTD.

Plot- 265/482, Mouza- Jayapur Killa,

PO/PS-Pipili,

Dist- Puri, 752104, Odisha, India Email: care@vlakk.com

Phone: +91 7606006333

Information

Services

Contact Us

  • care@vlakk.com
  • +91 7606006333

Copyright © 2025 Vlakk Designer Perfume.