Privacy Policy

Effective Date: 1^st September 2025

VLAKK™ (“we,” “our,” “us”), operated under authorization by AWHAAN’S COSMETICS PVT. LTD., values your trust and respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our perfumes, cosmetics, website, and related services.

By using our website, products, or services, you agree to the practices described in this policy.

1. Who We Are

1.1 VLAKK™ is a registered trademark owned by an individual and authorized for use by AWHAAN’S COSMETICS PVT. LTD. (the operating company).
1.2 All customer information is collected and processed by AWHAAN’S COSMETICS PVT. LTD. for the brand VLAKK™.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information: Name, contact details, billing/shipping address, email, phone
2.2 Payment Information: Limited payment details through secure, PCI-DSS compliant payment gateways (we do not store full card details).
2.3 Order Information: Purchase history, preferences, feedback, returns, and
2.4 Technical Data: IP address, browser type, device information, and cookies to improve user experience.
2.5 Communication Records: Emails, chats, or calls made to our customer support.

3. How We Use Your Information

We use the information collected for:

3.1 Processing and delivering
3.2 Verifying transactions and ensuring secure
3.3 Providing customer support and resolving
3.4 Sending order updates, shipping notifications, and service-related
3.5 Sharing promotional offers, newsletters, or product launches (only if you opt-in).
3.6 Improving our website, products, and services based on usage
3.7 Legal, regulatory, or compliance requirements.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

4.1 Service Providers: Logistics partners, payment gateways, and IT support
4.2 Regulatory Authorities: When required under applicable
4.3 Brand Affiliates: Only for operational purposes related to VLAKK™.

All third-party partners are bound by strict confidentiality and data protection agreements.

5. Data Protection & Security

5.1 We use encryption, firewalls, and secure servers to protect your personal
5.2 Payment processing is handled through PCI-DSS compliant
5.3 Access to personal information is limited to authorized staff
5.4 While we take strong measures, no system is 100% secure; users share data at their own risk.

6. Your Rights

As a customer, you have the right to:

6.1 Access and review the personal data we hold about
6.2 Request corrections to inaccurate or outdated
6.3 Withdraw consent for marketing communications at any
6.4 Request deletion of your data, subject to applicable legal obligations (e.g., tax and accounting records).

7. Cookies & Tracking

Our website may use cookies and similar technologies to:

7.1 Improve browsing
7.2 Remember your preferences (like cart items).
7.3 Analyze site traffic and
7.4 You may disable cookies through your browser, but some site features may not function properly.

8. Data Retention

We retain your information only as long as necessary:

8.1 To fulfill the purposes outlined in this Privacy
8.2 To comply with legal, tax, or regulatory obligations.
8.3 To resolve disputes or enforce agreements.

9. International Data Transfers

If you access our website from outside India, your information may be transferred and stored in India. By using our services, you consent to such transfers in compliance with applicable laws.

10. Updates to Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised “Effective Date.” Continued use of our services constitutes your acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, you may contact us at:

📧 Email: care@vlakk.com

🏢 Company: AWHAAN’S COSMETICS PVT. LTD. (Authorized User of VLAKK™)